Frequently Asked Questions - FAQs
Does this part fit my vehicle?
Please use the registration lookup or the Make/Model selector to limit the search results to only those parts that are suitable for your vehicle.
If you are still uncertain, contact us by phone or email with your vehicles registration and we can advise you as to which part you need for your vehicle.
How much to send my order overseas?
Please contact us by phone or email with the item you are interested in and your delivery address. We can then give you an exact quote for shipping your products to you.
Some parts - (ie. Batteries) are considered "Dangerous Goods" and cannot be sent overseas.
How long will it take to receive my item?
Delivery methods used are economy services unless an express service specifically is paid for. Usually Royal Mail is very reliable and the item is delivered next working day or a couple of days after. However, this service can take up to 14 working days before the item can be declared as lost in the post. We have to allow Royal Mail the opportunity to deliver the item during this 14 day window before we can lodge any kind of complaint or investigation. We find that most delays incurred by Royal Mail are caused because the item has been taken to the local sorting office and no card has been left due to the item not being a recorded delivery. Please check with your local Royal Mail depot as the item is most likely there due to the item being too big to go through a standard letter box. Please allow 14 working days for delivery before raising a claim with us.
Product Listings - Please Read
Whilst every effort is made to ensure that we hold all parts listed in stock we can only upload our inventory on a daily basis so there may be the occasional instance where we and the parts supplier have sold out of an item on the day of purchase. In these circumstances we will contact the customer and offer them the choice of either a full refund, an alternative matching quality product at the same price or you will have the option to await fresh supply of the goods for which an expected due date will be advised at the time.
Contact us
email: retail@apd.co.uk
Tel: 01225 820021
